Inclusify Agent

WCAG 2.1 AA-compliant, GDPR cookie consent and ePrivacy in one widget

Inclusify is the built-in accessibility and compliance widget from SORTIQ. No separate Cookiebot, no additional accessibility overlay, no cluttered footer. One widget for all required European digital compliance.

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HOW IT WORKS

From incoming signal
to executed action

From incoming signal
to executed action

SORTIQ operates on a Human-in-the-Loop architecture. You set the autonomy level per action type. The agent executes, logs everything, and escalates only when you want it to.

SORTIQ operates on a Human-in-the-Loop architecture. You set the autonomy level per action type. The agent executes, logs everything, and escalates only when you want it to.

01

Install

Add a single script to enable accessibility and compliance features instantly.

02

Configure

Set accessibility preferences, consent settings and regional compliance rules.

03

Monitor

Track consent logs, accessibility usage and compliance status from one dashboard.

01

Install

Add a single script to enable accessibility and compliance features instantly.

02

Configure

Set accessibility preferences, consent settings and regional compliance rules.

03

Monitor

Track consent logs, accessibility usage and compliance status from one dashboard.

01

Install

Add a single script to enable accessibility and compliance features instantly.

02

Configure

Set accessibility preferences, consent settings and regional compliance rules.

03

Monitor

Track consent logs, accessibility usage and compliance status from one dashboard.

FEATURES

Everything in one platform

No disconnected tools that never share data. SORTIQ integrates every function

into a single connected intelligence layer for your e-commerce operation.

No disconnected tools that never share data. SORTIQ integrates every function

into a single connected intelligence layer for your e-commerce operation.

Accessibility Compliance

Meet WCAG 2.1 AA standards with screen reader support, keyboard navigation, and accessible contrast ratios.

Adaptive Accessibility Modes

Privacy & Consent Management

Unified Compliance Widget

Accessibility Compliance

Meet WCAG 2.1 AA standards with screen reader support, keyboard navigation, and accessible contrast ratios.

Adaptive Accessibility Modes

Privacy & Consent Management

Unified Compliance Widget

USE CASES

Built for e-commerce merchants

Specific applications per product category, tailored to the real operational challenges merchants face and the platforms they actually use.

Meet the European Accessibility Act without a separate tool

The EAA has been in force since June 2025 for most European webstores. Inclusify makes WCAG 2.1 AA compliance a standard part of your store - without buying and maintaining a separate overlay tool.

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A cookie banner that is genuinely compliant

Inclusify is designed in line with GDPR guidelines for European e-commerce: correct categorisation, opt-in required for non-functional cookies, and a demonstrable consent log.

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Meet marketplace accessibility requirements

Major marketplaces are setting increasingly higher requirements for accessibility and compliance for partner sellers who run their own webstore. Inclusify helps you meet those requirements.

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Handle EU visitors from different countries correctly

Inclusify supports regional compliance settings: stricter cookie requirements for visitors from different EU countries and adapted notifications per jurisdiction.

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Platform Modules

Platform Modules

Everything you need to manage, automate, and scale customer support from one place.

Everything you need to manage, automate, and scale customer support from one place.

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Get Sortiq for Your Team

Get Sortiq for Your Team

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Got Questions?

Got Questions?

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

What is an AI customer service agent for e-commerce?

What is an AI customer service agent for e-commerce?

An AI customer service agent for e-commerce is software that independently processes incoming support requests - from reading and understanding the ticket, to executing the action in Shopify or WooCommerce. SORTIQ's Support Agent goes beyond chatbots: it executes actions, processes returns, adjusts orders and closes tickets.

Does SORTIQ work with WooCommerce and Magento?

Does SORTIQ work with WooCommerce and Magento?

Yes. SORTIQ integrates with Shopify, Shopify Plus, WooCommerce, Magento (Adobe Commerce) and Lightspeed. The integration is set up via API during onboarding. No migration required.

How long does implementation take?

How long does implementation take?

On average 3 to 4 weeks: week 1 for connecting the platform and support inbox, week 2 for configuring business rules, week 3 for testing in suggest-only mode, and week 4 for going live with active automation.

Can I control how much the agent does automatically?

Can I control how much the agent does automatically?

Yes. Per action type you set the autonomy level: fully autonomous, action with your approval, or suggestion-only. You can adjust this as you build confidence in the agent.

Is SORTIQ GDPR-compliant?

Is SORTIQ GDPR-compliant?

Yes. SORTIQ is built in Amsterdam and designed with European data protection requirements built in. All data processing complies with GDPR. Customer data is not shared with external parties outside the configured integrations.

Does the agent also handle marketplace orders?

Does the agent also handle marketplace orders?

SORTIQ can retrieve order data via marketplace APIs and process tickets that come in from marketplace channels. The specific scope of marketplace integration is aligned with your setup during onboarding.