Support Agent

AI customer service
that acts, not just replies

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

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HOW IT WORKS

From incoming signal
to executed action

From incoming signal
to executed action

SORTIQ operates on a Human-in-the-Loop architecture. You set the autonomy level per action type. The agent executes, logs everything, and escalates only when you want it to.

SORTIQ operates on a Human-in-the-Loop architecture. You set the autonomy level per action type. The agent executes, logs everything, and escalates only when you want it to.

01

Understand

Reads the full customer request, order history and previous interactions to understand the issue instantly.

02

Decide

Applies your rules to determine the next step: automate, suggest, or escalate to your team.

03

Resolve

Executes the action, logs everything, and continuously improves from feedback.

01

Understand

Reads the full customer request, order history and previous interactions to understand the issue instantly.

02

Decide

Applies your rules to determine the next step: automate, suggest, or escalate to your team.

03

Resolve

Executes the action, logs everything, and continuously improves from feedback.

01

Understand

Reads the full customer request, order history and previous interactions to understand the issue instantly.

02

Decide

Applies your rules to determine the next step: automate, suggest, or escalate to your team.

03

Resolve

Executes the action, logs everything, and continuously improves from feedback.

FEATURES

Everything in one platform

No disconnected tools that never share data. SORTIQ integrates every function

into a single connected intelligence layer for your e-commerce operation.

No disconnected tools that never share data. SORTIQ integrates every function

into a single connected intelligence layer for your e-commerce operation.

Smart Ticket Resolution

AI resolves support tickets using order history, tracking data, and policy rules automatically.

Returns & Exchanges

Order Actions

Subscription Recovery

Smart Ticket Resolution

AI resolves support tickets using order history, tracking data, and policy rules automatically.

Returns & Exchanges

Order Actions

Subscription Recovery

USE CASES

Built for e-commerce merchants

Specific applications per product category, tailored to the real operational challenges merchants face and the platforms they actually use.

Automate 25-40% return rates at scale

Fashion merchants process hundreds of returns manually every month. SORTIQ handles 80% automatically - policy-compliant, with immediate customer notification, across any language.

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Warranty claims and RMAs without a queue

Warranty questions and return authorisations for electronics follow complex steps. SORTIQ handles them within your policy and only escalates for fraud or exceptions above your threshold.

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Subscription changes in real time

Customers who want to pause, upgrade or cancel - the Support Agent detects the request, triggers the right intervention and processes the change directly in Recharge or your subscription platform.

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Delivery claims and assembly queries at scale

Large items mean complex logistics. The Support Agent checks carrier status, handles damage claims and answers assembly queries with product-specific content.

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Platform Modules

Platform Modules

Everything you need to manage, automate, and scale customer support from one place.

Everything you need to manage, automate, and scale customer support from one place.

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Get Sortiq for Your Team

Get Sortiq for Your Team

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Got Questions?

Got Questions?

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

What is an AI customer service agent for e-commerce?

What is an AI customer service agent for e-commerce?

An AI customer service agent for e-commerce is software that independently processes incoming support requests - from reading and understanding the ticket, to executing the action in Shopify or WooCommerce. SORTIQ's Support Agent goes beyond chatbots: it executes actions, processes returns, adjusts orders and closes tickets.

Does SORTIQ work with WooCommerce and Magento?

Does SORTIQ work with WooCommerce and Magento?

Yes. SORTIQ integrates with Shopify, Shopify Plus, WooCommerce, Magento (Adobe Commerce) and Lightspeed. The integration is set up via API during onboarding. No migration required.

How long does implementation take?

How long does implementation take?

On average 3 to 4 weeks: week 1 for connecting the platform and support inbox, week 2 for configuring business rules, week 3 for testing in suggest-only mode, and week 4 for going live with active automation.

Can I control how much the agent does automatically?

Can I control how much the agent does automatically?

Yes. Per action type you set the autonomy level: fully autonomous, action with your approval, or suggestion-only. You can adjust this as you build confidence in the agent.

Is SORTIQ GDPR-compliant?

Is SORTIQ GDPR-compliant?

Yes. SORTIQ is built in Amsterdam and designed with European data protection requirements built in. All data processing complies with GDPR. Customer data is not shared with external parties outside the configured integrations.

Does the agent also handle marketplace orders?

Does the agent also handle marketplace orders?

SORTIQ can retrieve order data via marketplace APIs and process tickets that come in from marketplace channels. The specific scope of marketplace integration is aligned with your setup during onboarding.