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Digital Products & Services

Onboard Faster, Support Smarter, Grow Bigger

License questions, onboarding support, technical queries, and renewal management — Sortiq's AI handles the full customer lifecycle for digital product and SaaS businesses, around the clock.

Sortiq handles size questions, return requests, and style advice for your fashion webshop 24/7, so your team can focus on growth instead of inbox management.

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GETTING STARTED

Live in 3 Steps

Live in 3 Steps

Connect your Shopify store and go live in under a day.

Connect your Shopify store and go live in under a day.

01

Connect Your Helpdesk & Docs

Link your Shopify store (for digital products), help documentation, and license management system.

02

Configure Support Flows

Define license tiers, onboarding milestones, and renewal triggers — Sortiq builds the automation around them

03

Launch AI-Powered Support

Go live across email, WhatsApp, and in-app chat. The AI handles 95% of queries from day one.

01

Connect Your Helpdesk & Docs

Link your Shopify store (for digital products), help documentation, and license management system.

02

Configure Support Flows

Define license tiers, onboarding milestones, and renewal triggers — Sortiq builds the automation around them

03

Launch AI-Powered Support

Go live across email, WhatsApp, and in-app chat. The AI handles 95% of queries from day one.

01

Connect Your Helpdesk & Docs

Link your Shopify store (for digital products), help documentation, and license management system.

02

Configure Support Flows

Define license tiers, onboarding milestones, and renewal triggers — Sortiq builds the automation around them

03

Launch AI-Powered Support

Go live across email, WhatsApp, and in-app chat. The AI handles 95% of queries from day one.

USE CASES

Solving Real Digital Products
& Services Challenges

Solving Real Digital Products & Services Challenges

Sortiq automates the support scenarios that consume

the most time for digital products & services webshops every day.

License & Access Management

Automatically handle license key delivery, activation issues, seat management, and upgrade queries — no human needed.

Onboarding Support

Guide new customers through setup steps, configuration, and first-use milestones with personalised, interactive AI onboarding flows.

Technical Troubleshooting

Answer integration questions, API queries, and common error codes accurately — using your technical documentation as the knowledge base.

Renewal & Upgrade Management

Proactively message customers before renewal dates, handle upgrade requests, and process downgrades via WhatsApp or chat.

Review & NPS Management

Automatically collect and respond to G2, Capterra, Google, and Trustpilot reviews — building social proof that drives SaaS growth.

AIO Visibility for SaaS

Ensure your software is cited in ChatGPT and Google AI comparisons for your category — with Sortiq's AIO Agent tracking Share of Voice.

PLATFORM FEATURES

Built for Digital Products
& Services Webshops

Every Sortiq module is configured for the workflows and expectations in digital products & services.

License & Entitlement Automation

Configure license tiers, seat limits, and trial rules — the AI handles activation, upgrades, and access management without tickets.

Configure license tiers, seat limits, and trial rules — the AI handles activation, upgrades, and access management without tickets.

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Documentation-Powered Support

Connect your help docs, API reference, and changelog — the AI answers technical questions using your actual documentation.

Connect your help docs, API reference, and changelog — the AI answers technical questions using your actual documentation.

Learn More

Renewal Engagement Flows

Set up automated renewal reminder sequences via email and WhatsApp — with personalised messaging based on usage data.

Set up automated renewal reminder sequences via email and WhatsApp — with personalised messaging based on usage data.

Learn More

Reputation AI Agent

Auto-respond to G2, Capterra, and Trustpilot reviews with technically accurate, differentiated replies that highlight your product strengths.

Auto-respond to G2, Capterra, and Trustpilot reviews with technically accurate, differentiated replies that highlight your product strengths.

Learn More

AIO & SEO Agent

Track how your software is mentioned in AI-generated comparisons and rank for '[category] software Nederland', '[tool] alternatief' queries.

Track how your software is mentioned in AI-generated comparisons and rank for '[category] software Nederland', '[tool] alternatief' queries.

Learn More

Get Sortiq for Your Team

Get Sortiq for Your Team

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Got Questions?

Got Questions?

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

How does Sortiq handle license key and activation issues automatically?

How does Sortiq handle license key and activation issues automatically?

Sortiq connects to your license management system and handles the most common activation issues (wrong email, expired license, seat limit reached) without human intervention — resolving over 90% of license queries instantly.

Can Sortiq automate SaaS renewal and churn prevention?

Can Sortiq automate SaaS renewal and churn prevention?

Yes. You configure renewal reminder timelines and Sortiq sends personalised messages via WhatsApp and email before the renewal date — with usage data context and a one-click renewal link. Downgrade and cancellation requests are also handled automatically with a structured retention flow.

How does Sortiq use your documentation to answer technical questions?

How does Sortiq use your documentation to answer technical questions?

You connect your help docs, API reference, and changelog to Sortiq. The AI retrieves and presents the relevant documentation in response to technical queries — giving accurate answers grounded in your actual product content rather than general knowledge.

What is the AIO Agent and how does it help SaaS visibility?

What is the AIO Agent and how does it help SaaS visibility?

The AIO Agent monitors how your software is mentioned in AI-generated comparisons and recommendations across ChatGPT, Google Gemini, and Perplexity. As buyers increasingly research software using AI, Share of Voice in these answers has a direct impact on inbound pipeline.

Does Sortiq support G2 and Capterra review management?

Does Sortiq support G2 and Capterra review management?

Yes. Sortiq's Reputation AI Agent monitors G2, Capterra, Trustpilot, and Google reviews and generates technically accurate, differentiated responses — helping you build social proof on the platforms that SaaS buyers use most.