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Food & Beverages

Answer Every Food Question Instantly — Ingredients, Delivery & More

Allergen queries, subscription skips, delivery status, dietary advice — Sortiq's AI handles the high-volume, time-sensitive support that food and beverage webshops face every day.

Sortiq handles size questions, return requests, and style advice for your fashion webshop 24/7, so your team can focus on growth instead of inbox management.

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See all Modules

See all Modules

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Allergen queries auto-answered

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Subscription self-service\

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Fewer delivery complaints

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Avg. annual savings

GETTING STARTED

Live in 3 Steps

Live in 3 Steps

Connect your Shopify store and go live in under a day.

Connect your Shopify store and go live in under a day.

01

Import Product Data

Sync your Shopify catalog including allergen declarations, nutritional tables, and dietary tags.

02

Configure Subscription Rules

Connect your subscription app and define the automation logic for pauses, swaps, and skips.

03

Launch on WhatsApp & Web

Go live with AI-powered support across your channels. Monitor allergen query accuracy from day one.

01

Import Product Data

Sync your Shopify catalog including allergen declarations, nutritional tables, and dietary tags.

02

Configure Subscription Rules

Connect your subscription app and define the automation logic for pauses, swaps, and skips.

03

Launch on WhatsApp & Web

Go live with AI-powered support across your channels. Monitor allergen query accuracy from day one.

01

Import Product Data

Sync your Shopify catalog including allergen declarations, nutritional tables, and dietary tags.

02

Configure Subscription Rules

Connect your subscription app and define the automation logic for pauses, swaps, and skips.

03

Launch on WhatsApp & Web

Go live with AI-powered support across your channels. Monitor allergen query accuracy from day one.

USE CASES

Solving Real Food
& Beverages Challenges

Sortiq automates the support scenarios that consume

the most time for food & beverages webshops every day.

Allergen & Dietary Information

Instantly answer 'Is this gluten-free?' or 'Does this contain nuts?' using your actual product data — with zero risk of inaccuracy.

Delivery & Freshness Queries

Proactively communicate delivery windows for perishables and handle delay complaints with empathy and speed.

Subscription Box Management

Allow customers to pause, swap products, skip deliveries, or cancel food subscriptions without calling or emailing your team.

Dietary & Recipe Advice

Answer questions about ingredients, usage, nutritional values, and even suggest recipes — adding real value and boosting engagement.

Review Management

Auto-respond to reviews on Google, Trustpilot, and food-specific platforms with personalised, brand-consistent replies.

SEO for Food Brands

Rank for 'biologisch bestellen Nederland', 'keto snacks bezorgen', and other high-intent food queries with Sortiq's SEO Agent.

PLATFORM FEATURES

Built for Food
& Beverages Webshops

Every Sortiq module is configured for the workflows and expectations in Food & Beverages.

Allergen Database Integration

Upload your product allergen declarations and nutritional data — the AI references them for every customer question.

Upload your product allergen declarations and nutritional data — the AI references them for every customer question.

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Perishable Delivery Logic

Configure time-sensitive delivery communication rules for fresh, frozen, or chilled products — reducing spoilage complaints.

Configure time-sensitive delivery communication rules for fresh, frozen, or chilled products — reducing spoilage complaints.

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WhatsApp-First Service

Food shoppers expect instant answers. Sortiq makes WhatsApp your primary service channel with AI-first response and easy human escalation.

Food shoppers expect instant answers. Sortiq makes WhatsApp your primary service channel with AI-first response and easy human escalation.

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Subscription Self-Service

Full subscription management via chat — pause, skip, swap, cancel — all synced with your Shopify subscription app.

Full subscription management via chat — pause, skip, swap, cancel — all synced with your Shopify subscription app.

Learn More

Local SEO Agent

Track search rankings for food and beverage terms, monitor local search visibility, and receive content recommendations weekly.

Track search rankings for food and beverage terms, monitor local search visibility, and receive content recommendations weekly.

Learn More

Platform Modules

Platform Modules

Everything you need to manage, automate, and scale customer support from one place.

Everything you need to manage, automate, and scale customer support from one place.

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Get Sortiq for Your Team

Get Sortiq for Your Team

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Got Questions?

Got Questions?

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

How does Sortiq answer ingredient questions for beauty products?

How does Sortiq answer ingredient questions for beauty products?

Sortiq ingests your full product ingredient lists from Shopify and stores them in a searchable database. When a customer asks 'Is this paraben-free?' or 'Does it contain AHA?', the AI checks the actual ingredient list and gives an accurate answer — not a generic one.

Can Sortiq handle beauty subscription box management?

Can Sortiq handle beauty subscription box management?

Yes. Customers can pause, skip, swap products, or cancel their subscription via WhatsApp or chat — fully automated without human involvement. All changes sync back to your Shopify subscription app.

Does the AI flag allergen risks automatically?

Does the AI flag allergen risks automatically?

Yes. You can configure allergen profiles (fragrance, nuts, gluten, etc.) and Sortiq will proactively warn customers who mention relevant sensitivities before they purchase.

How does Sortiq's AIO Agent help beauty brands?

How does Sortiq's AIO Agent help beauty brands?

The AIO Agent tracks how your brand is mentioned in AI-generated skincare routines and beauty advice across ChatGPT, Gemini, and Perplexity. It shows your Share of Voice for beauty-specific queries and suggests content strategies to increase AI citations.

Is Sortiq suitable for small beauty webshops?

Is Sortiq suitable for small beauty webshops?

Yes. Sortiq is designed for Shopify merchants of all sizes in the Netherlands and Belgium. Smaller brands benefit most from automation since they don't have a large support team — Sortiq effectively replaces the need for a junior customer service hire.