person covered in white blanket while laying on bed

Home & Living

Give Every Home Shopper Expert Advice — Instantly

Delivery questions, product care guides, room planning advice — Sortiq's AI handles the full post-purchase and pre-purchase journey for home & living webshops, 24/7

Sortiq handles size questions, return requests, and style advice for your fashion webshop 24/7, so your team can focus on growth instead of inbox management.

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Queries automated

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Faster delivery resolution

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Higher repeat purchase rate

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Lower support cost

GETTING STARTED

Live in 3 Steps

Live in 3 Steps

Connect your Shopify store and go live in under a day.

Connect your Shopify store and go live in under a day.

01

Connect Shopify & Carriers

One-click integration with your store and PostNL, DHL, or DPD for live order tracking data.

02

Load Product Knowledge

Upload care guides, assembly manuals, and dimension specs — the AI uses these to answer product questions accurately.

03

Activate All Channels

Go live on WhatsApp, Instagram, and web chat. Set escalation rules for delivery complaints and damage claims.

01

Connect Shopify & Carriers

One-click integration with your store and PostNL, DHL, or DPD for live order tracking data.

02

Load Product Knowledge

Upload care guides, assembly manuals, and dimension specs — the AI uses these to answer product questions accurately.

03

Activate All Channels

Go live on WhatsApp, Instagram, and web chat. Set escalation rules for delivery complaints and damage claims.

01

Connect Shopify & Carriers

One-click integration with your store and PostNL, DHL, or DPD for live order tracking data.

02

Load Product Knowledge

Upload care guides, assembly manuals, and dimension specs — the AI uses these to answer product questions accurately.

03

Activate All Channels

Go live on WhatsApp, Instagram, and web chat. Set escalation rules for delivery complaints and damage claims.

USE CASES

Solving Real Home
& Living Challenges

Sortiq automates the support scenarios that consume

the most time for electronics & gadgets webshops every day.

Delivery & Assembly Queries

Instantly answer delivery time questions, provide assembly instructions, and proactively notify customers about shipping status via WhatsApp.

Product Care & Maintenance

Provide material-specific care guides (wood, fabric, stone) automatically — reducing product damage complaints and returns.

Room Planning Advice

Help shoppers visualise dimensions, suggest complementary products, and answer 'Will this sofa fit in a 3.5m room?' questions accurately.

Returns & Damage Claims

Handle damage-on-delivery claims with photo intake, streamline return logistics, and keep customers informed at every step.

Reputation Management

Auto-respond to Google Business and Trustpilot reviews with personalised, brand-consistent replies that address specific product and delivery feedback.

Local SEO for Home Stores

Rank for local and category-specific search terms like 'design meubels kopen Amsterdam' with Sortiq's SEO Agent.

PLATFORM FEATURES

Built for Home
& Living Webshops

Every Sortiq module is configured for the workflows and expectations in electronics & gadgets.

PostNL & Carrier Integration

Real-time parcel tracking synced with the most common Dutch and Belgian carriers — the AI always knows where the order is.

Real-time parcel tracking synced with the most common Dutch and Belgian carriers — the AI always knows where the order is.

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Visual Product Context

The AI references product dimensions, materials, and assembly videos when answering shoppers — keeping recommendations grounded and accurate.

The AI references product dimensions, materials, and assembly videos when answering shoppers — keeping recommendations grounded and accurate.

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WhatsApp-First Support

Home & living customers prefer WhatsApp. Sortiq makes it your primary service channel with full AI + human handover support.

Home & living customers prefer WhatsApp. Sortiq makes it your primary service channel with full AI + human handover support.

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Review AI Agent

Monitor and respond to reviews across Google Business, Trustpilot, and Kiyoh — automatically and at scale.

Monitor and respond to reviews across Google Business, Trustpilot, and Kiyoh — automatically and at scale.

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SEO + AIO Tracking

Track keyword rankings for fashion terms and monitor your brand's Share of Voice in AI-generated answers.

Track keyword rankings for fashion terms and monitor your brand's Share of Voice in AI-generated answers.

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Get Sortiq for Your Team

Get Sortiq for Your Team

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Got Questions?

Got Questions?

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

How does Sortiq handle delivery questions for home & living orders?

How does Sortiq handle delivery questions for home & living orders?

Sortiq connects to your Shopify order data and carrier tracking APIs (PostNL, DHL, DPD). When a customer asks about their order, the AI instantly retrieves the live tracking status and communicates it clearly — in Dutch or French.

Can Sortiq process damage-on-delivery claims automatically?

Can Sortiq process damage-on-delivery claims automatically?

Yes. Sortiq guides customers through a structured damage intake flow: photo upload, description, order reference. The claim is logged, an automatic acknowledgment is sent, and your team receives a prioritised ticket for resolution.

Does Sortiq support Dutch-language customer service?

Does Sortiq support Dutch-language customer service?

Fully. Sortiq detects the customer's language and responds in Dutch by default, with French support for Belgian customers. All AI responses are trained on your brand voice.

How does the SEO Agent help home & living webshops?

How does the SEO Agent help home & living webshops?

The SEO Agent connects to Google Search Console, identifies high-intent home décor keywords you're not ranking for, tracks competitor positions, and sends automated weekly reports with specific content recommendations.

Can I respond to Google reviews automatically with Sortiq?

Can I respond to Google reviews automatically with Sortiq?

Yes. Sortiq's Reputation AI Agent monitors your Google Business Profile and generates brand-consistent, sentiment-aware responses to new reviews — for approval or auto-publish, depending on your settings.