A cluttered convenience store aisle with shelves of goods.

Pet Supplies

Give Every Pet Owner Expert Advice — Breed by Breed

Breed-specific nutrition questions, vet diet advice, subscription skips, and order tracking — Sortiq's AI handles complex pet support with the warmth and accuracy pet owners expect.

Sortiq handles size questions, return requests, and style advice for your fashion webshop 24/7, so your team can focus on growth instead of inbox management.

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Pet queries automated

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Fewer returns on wrong food

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Customer satisfaction

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GETTING STARTED

Live in 3 Steps

Live in 3 Steps

Connect your Shopify store and go live in under a day.

Connect your Shopify store and go live in under a day.

01

Import Product Data

Sync your Shopify catalog including allergen declarations, nutritional tables, and dietary tags.

02

Configure Subscription Rules

Connect your subscription app and define the automation logic for pauses, swaps, and skips.

03

Launch on WhatsApp & Web

Go live with AI-powered support across your channels. Monitor allergen query accuracy from day one.

01

Import Product Data

Sync your Shopify catalog including allergen declarations, nutritional tables, and dietary tags.

02

Configure Subscription Rules

Connect your subscription app and define the automation logic for pauses, swaps, and skips.

03

Launch on WhatsApp & Web

Go live with AI-powered support across your channels. Monitor allergen query accuracy from day one.

01

Import Product Data

Sync your Shopify catalog including allergen declarations, nutritional tables, and dietary tags.

02

Configure Subscription Rules

Connect your subscription app and define the automation logic for pauses, swaps, and skips.

03

Launch on WhatsApp & Web

Go live with AI-powered support across your channels. Monitor allergen query accuracy from day one.

USE CASES

Solving Real Pet
Supplies Challenges

Sortiq automates the support scenarios that consume

the most time for pet supplies webshops every day.

Breed-Specific Product Advice

Recommend the right food, supplements, and accessories based on breed, age, weight, and health conditions — automatically.

Nutritional & Dietary Guidance

Answer questions about ingredients, protein sources, grain-free options, and vet-prescribed diets using your product data.

Subscription Self-Service

Let pet owners pause, swap flavours, skip deliveries, or adjust quantities for recurring pet food orders via WhatsApp.

Allergy & Sensitivity Alerts

Flag products containing common pet allergens (chicken, grains, fish) when owners mention their pet's specific sensitivities.

Community & Review Management

Auto-respond to reviews and build brand credibility with pet owners who rely heavily on peer recommendations.

Order & Delivery Tracking

Instantly answer 'Where is my pet food order?' with live tracking data from PostNL and other carriers.

PLATFORM FEATURES

Built for Pet
Supplies Webshops

Every Sortiq module is configured for the workflows and expectations in pet supplies.

Breed & Life Stage Database

Configure breed profiles, life stage categories, and health condition tags — the AI matches these to your product catalog for accurate recommendations.

Configure breed profiles, life stage categories, and health condition tags — the AI matches these to your product catalog for accurate recommendations.

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Pet Subscription Management

Full self-service subscription management via chat — flavour swaps, size changes, pause, skip — all synced with Shopify.

Full self-service subscription management via chat — flavour swaps, size changes, pause, skip — all synced with Shopify.

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WhatsApp-Native Service

Pet owners are on WhatsApp. Sortiq makes it your primary service channel with AI-first responses and seamless human handover for complex cases.

Pet owners are on WhatsApp. Sortiq makes it your primary service channel with AI-first responses and seamless human handover for complex cases.

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Reputation AI Agent

Monitor and respond to Google, Trustpilot, and Kiyoh reviews at scale — with replies that acknowledge pet names and specific product feedback

Monitor and respond to Google, Trustpilot, and Kiyoh reviews at scale — with replies that acknowledge pet names and specific product feedback

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SEO & AIO Monitoring

Track rankings for pet supply terms and monitor how your brand appears in AI-generated pet advice answers.

Track rankings for pet supply terms and monitor how your brand appears in AI-generated pet advice answers.

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Get Sortiq for Your Team

Get Sortiq for Your Team

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Got Questions?

Got Questions?

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

How does Sortiq give breed-specific pet food recommendations?

How does Sortiq give breed-specific pet food recommendations?

You configure breed profiles, life stage categories (puppy, adult, senior), and health tags in Sortiq. The AI maps these to your product catalog and uses them to give personalised recommendations — combined with any allergy or dietary information the customer provides in the conversation.

Can Sortiq handle pet food subscription changes automatically?

Can Sortiq handle pet food subscription changes automatically?

Yes. Customers can swap flavours, change bag sizes, pause, skip a delivery, or cancel their subscription via WhatsApp or web chat — all fully automated and synced with your Shopify subscription app.

Does Sortiq support Dutch-language pet support?

Does Sortiq support Dutch-language pet support?

Yes, fully. Sortiq responds in Dutch by default and detects French for Belgian customers. All AI responses are trained on your product data and brand voice.

How does Sortiq help pet supply webshops rank better in Google?

How does Sortiq help pet supply webshops rank better in Google?

The SEO Agent connects to Google Search Console and identifies high-intent pet supply keywords you're not ranking for (e.g. 'glutenvrij hondenvoer kopen', 'kattenbak zelfreinigend Nederland'). It provides weekly ranking reports and specific content recommendations.

Can Sortiq respond to reviews mentioning specific pets or products?

Can Sortiq respond to reviews mentioning specific pets or products?

Yes. Sortiq's Reputation AI Agent generates personalised review responses that acknowledge specific product names and even pet names mentioned in reviews — making responses feel genuine rather than templated.