Multichannel Agent

One customer, all channels,
zero context loss

One customer, all channels, zero context loss

Your customers choose their own channel. WhatsApp for urgent questions, Instagram DM for product queries, Facebook Messenger for complaints, TikTok for Gen Z. SORTIQ centralises all messages in a smart inbox - with a full customer profile, shared history and AI automation active on every channel.

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HOW IT WORKS

From incoming signal
to executed action

From incoming signal
to executed action

SORTIQ operates on a Human-in-the-Loop architecture. You set the autonomy level per action type. The agent executes, logs everything, and escalates only when you want it to.

SORTIQ operates on a Human-in-the-Loop architecture. You set the autonomy level per action type. The agent executes, logs everything, and escalates only when you want it to.

01

Connect

Integrates WhatsApp, Instagram, Messenger and TikTok into one inbox.

02

Centralise

Unifies conversations, customer context and priorities across every channel.

03

Respond

Automates routine replies while escalating complex cases to your team.

01

Connect

Integrates WhatsApp, Instagram, Messenger and TikTok into one inbox.

02

Centralise

Unifies conversations, customer context and priorities across every channel.

03

Respond

Automates routine replies while escalating complex cases to your team.

01

Connect

Integrates WhatsApp, Instagram, Messenger and TikTok into one inbox.

02

Centralise

Unifies conversations, customer context and priorities across every channel.

03

Respond

Automates routine replies while escalating complex cases to your team.

FEATURES

Everything in one platform

No disconnected tools that never share data. SORTIQ integrates every function

into a single connected intelligence layer for your e-commerce operation.

No disconnected tools that never share data. SORTIQ integrates every function

into a single connected intelligence layer for your e-commerce operation.

Unified Messaging Inbox

Manage WhatsApp, Instagram, Facebook Messenger, and TikTok conversations from one inbox

Cross-Channel Customer Context

AI Channel Automation

Real-Time Customer Support

Unified Messaging Inbox

Manage WhatsApp, Instagram, Facebook Messenger, and TikTok conversations from one inbox

Cross-Channel Customer Context

AI Channel Automation

Real-Time Customer Support

USE CASES

Built for e-commerce merchants

Specific applications per product category, tailored to the real operational challenges merchants face and the platforms they actually use.

Order confirmations and tracking automatically via WhatsApp

WhatsApp is the default communication channel for millions of consumers. SORTIQ automatically sends order confirmations, shipping notifications and return confirmations via WhatsApp - in your brand tone, at the moment it is relevant.

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From Story reply to completed purchase

A customer replies to your Instagram Story about a new product with a question. SORTIQ detects it, recognises it as a purchase intent signal, and responds immediately with product information and a purchase link - automatically, in your brand tone.

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Handle Facebook complaints quickly and consistently

Facebook Messenger complaints that go unanswered become publicly visible. SORTIQ detects new Messenger messages immediately and ensures complaints get a first response within minutes - with the full order context already loaded.

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Reach Gen Z customers where they are

TikTok DM is increasingly used for product research and customer service by younger consumers. SORTIQ centralises TikTok DM in the same inbox and recognises TikTok users who are also active on other channels as a single customer profile.

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Platform Modules

Platform Modules

Everything you need to manage, automate, and scale customer support from one place.

Everything you need to manage, automate, and scale customer support from one place.

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Get Sortiq for Your Team

Get Sortiq for Your Team

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Got Questions?

Got Questions?

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

What is an AI customer service agent for e-commerce?

What is an AI customer service agent for e-commerce?

An AI customer service agent for e-commerce is software that independently processes incoming support requests - from reading and understanding the ticket, to executing the action in Shopify or WooCommerce. SORTIQ's Support Agent goes beyond chatbots: it executes actions, processes returns, adjusts orders and closes tickets.

Does SORTIQ work with WooCommerce and Magento?

Does SORTIQ work with WooCommerce and Magento?

Yes. SORTIQ integrates with Shopify, Shopify Plus, WooCommerce, Magento (Adobe Commerce) and Lightspeed. The integration is set up via API during onboarding. No migration required.

How long does implementation take?

How long does implementation take?

On average 3 to 4 weeks: week 1 for connecting the platform and support inbox, week 2 for configuring business rules, week 3 for testing in suggest-only mode, and week 4 for going live with active automation.

Can I control how much the agent does automatically?

Can I control how much the agent does automatically?

Yes. Per action type you set the autonomy level: fully autonomous, action with your approval, or suggestion-only. You can adjust this as you build confidence in the agent.

Is SORTIQ GDPR-compliant?

Is SORTIQ GDPR-compliant?

Yes. SORTIQ is built in Amsterdam and designed with European data protection requirements built in. All data processing complies with GDPR. Customer data is not shared with external parties outside the configured integrations.

Does the agent also handle marketplace orders?

Does the agent also handle marketplace orders?

SORTIQ can retrieve order data via marketplace APIs and process tickets that come in from marketplace channels. The specific scope of marketplace integration is aligned with your setup during onboarding.