Reputation Agent

Your Trustpilot and Google score, managed automatically

SORTIQ's Reputation Agent centralises all your reviews - from Trustpilot, Google, Amazon and social media - in one dashboard. Sentiment analysis, early warnings for recurring complaints, and AI-drafted responses ready for your approval.

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HOW IT WORKS

From incoming signal
to executed action

From incoming signal
to executed action

SORTIQ operates on a Human-in-the-Loop architecture. You set the autonomy level per action type. The agent executes, logs everything, and escalates only when you want it to.

SORTIQ operates on a Human-in-the-Loop architecture. You set the autonomy level per action type. The agent executes, logs everything, and escalates only when you want it to.

01

Monitor

Tracks reviews and mentions across Google, Trustpilot, Amazon and social platforms in real time.

02

Analyse

Detects sentiment trends, recurring complaints and reputation risks automatically.

03

Respond

Generates on-brand replies and monthly performance insights for your team.

01

Monitor

Tracks reviews and mentions across Google, Trustpilot, Amazon and social platforms in real time.

02

Analyse

Detects sentiment trends, recurring complaints and reputation risks automatically.

03

Respond

Generates on-brand replies and monthly performance insights for your team.

01

Monitor

Tracks reviews and mentions across Google, Trustpilot, Amazon and social platforms in real time.

02

Analyse

Detects sentiment trends, recurring complaints and reputation risks automatically.

03

Respond

Generates on-brand replies and monthly performance insights for your team.

FEATURES

Everything in one platform

No disconnected tools that never share data. SORTIQ integrates every function

into a single connected intelligence layer for your e-commerce operation.

No disconnected tools that never share data. SORTIQ integrates every function

into a single connected intelligence layer for your e-commerce operation.

Unified Reputation Inbox

AI resolves support tickets using order history, tracking data, and policy rules automatically.

AI Sentiment Detection

Smart Response Assistant

Reputation Insights

Unified Reputation Inbox

AI resolves support tickets using order history, tracking data, and policy rules automatically.

AI Sentiment Detection

Smart Response Assistant

Reputation Insights

USE CASES

Built for e-commerce merchants

Specific applications per product category, tailored to the real operational challenges merchants face and the platforms they actually use.

Lift your Trustpilot score from 3.9 to 4.3 in 90 days

When reviews go unanswered, your score drops. SORTIQ ensures every review gets a quality response within 24 hours. Consumers reward responsiveness with higher ratings.

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Detect sizing complaints before they go viral

If seven customers write "runs small" about the same model in one week, you want to know before you have 50 one-star reviews. The early warning gives you time to update the size guide or product page.

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Identify carrier delays as the root cause

The Reputation Agent detects when delivery-related complaints spike after a specific period. You see that it is a carrier problem, not a product problem - and you can communicate proactively.

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Manage marketplace review scores automatically

Marketplace scores affect your visibility on the platform directly. SORTIQ monitors and manages your marketplace reviews as part of the total reputation profile.

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Platform Modules

Platform Modules

Everything you need to manage, automate, and scale customer support from one place.

Everything you need to manage, automate, and scale customer support from one place.

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Support Agent

Reputation Agent

SEO Agent

AIO Agent

Social Ads Agent

Outreach Agent

Multichannel Agent

Inclusify Agent

Support Agent

SORTIQ's Support Agent processes support tickets, returns and order changes automatically - within your policy, at your autonomy level. Built for e-commerce merchants who want to grow without growing their support team.

Learn more

Get Sortiq for Your Team

Get Sortiq for Your Team

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Got Questions?

Got Questions?

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

Contact our team to explore plans, pricing, and how Sortiq works with your support workflow

What is an AI customer service agent for e-commerce?

What is an AI customer service agent for e-commerce?

An AI customer service agent for e-commerce is software that independently processes incoming support requests - from reading and understanding the ticket, to executing the action in Shopify or WooCommerce. SORTIQ's Support Agent goes beyond chatbots: it executes actions, processes returns, adjusts orders and closes tickets.

Does SORTIQ work with WooCommerce and Magento?

Does SORTIQ work with WooCommerce and Magento?

Yes. SORTIQ integrates with Shopify, Shopify Plus, WooCommerce, Magento (Adobe Commerce) and Lightspeed. The integration is set up via API during onboarding. No migration required.

How long does implementation take?

How long does implementation take?

On average 3 to 4 weeks: week 1 for connecting the platform and support inbox, week 2 for configuring business rules, week 3 for testing in suggest-only mode, and week 4 for going live with active automation.

Can I control how much the agent does automatically?

Can I control how much the agent does automatically?

Yes. Per action type you set the autonomy level: fully autonomous, action with your approval, or suggestion-only. You can adjust this as you build confidence in the agent.

Is SORTIQ GDPR-compliant?

Is SORTIQ GDPR-compliant?

Yes. SORTIQ is built in Amsterdam and designed with European data protection requirements built in. All data processing complies with GDPR. Customer data is not shared with external parties outside the configured integrations.

Does the agent also handle marketplace orders?

Does the agent also handle marketplace orders?

SORTIQ can retrieve order data via marketplace APIs and process tickets that come in from marketplace channels. The specific scope of marketplace integration is aligned with your setup during onboarding.